Effective date: October 16, 2026
1. Who we are
This website (cocobisla.com) is operated by THING TWO, S.A. DE C.V., doing business as Coco B Isla and Coco B Wellness (“we”, “us”), with its tax address at Avenida Sac Bajo Lote 12, Interior B, Supermanzana 7, Fraccionamiento Laguna Mar, C.P. 77400, Isla Mujeres, Quintana Roo, Mexico. For any privacy question or request, write to info@cocobisla.com.
2. Information we collect
Information you give us when you fill in a form, use our chat, subscribe to our newsletter or request a reservation:
- Contact details: first and last name, email address, phone number.
- Trip details: check-in and check-out dates, flexibility of dates, number of guests, villa or venue of interest, retreat or wedding details, and your website or social media (retreat hosts).
- How you heard about us, and any message or information you choose to share with us in forms or chat.
- Reservation details you submit (for example name, email, dates and villa).
Information collected automatically when you browse the site: IP address, browser and device type, pages viewed, date and time of visit, the page or ad that referred you, and identifiers stored in cookies or similar technologies (see section 4).
3. How we use your information
- To answer your inquiries and chat messages, prepare proposals, and manage reservations and guest services.
- To follow up with you about your inquiry, including by email, phone, SMS or WhatsApp where you have provided your number (see the SMS & WhatsApp section below).
- To operate, secure and improve our website and understand which pages, campaigns and sources bring visitors and inquiries.
- To measure and improve our advertising, and to detect invalid or fraudulent clicks on our ads.
- To send news, retreat dates and offers if you subscribe to our newsletter or ask to be notified.
- To meet legal and accounting obligations and to protect against fraud, spam and misuse.
4. Cookies, chat and analytics
We use cookies and similar technologies (small files or identifiers stored in your browser) that are part of how this site and our service work. They are active when you visit the site. They are used to run the site, to provide our live chat and inquiry forms, to recognize returning visitors, to measure how visitors find and use the site and to measure our advertising.
| Tool | What it does | Typical identifiers |
|---|---|---|
| HubSpot (CRM, chat, forms, analytics) | Records inquiries and chat conversations, links your visit to your inquiry, and measures traffic sources | hubspotutk, __hstc, __hssc, __hssrc, messagesUtk |
| Google Analytics and Google Tag Manager | Measure how the site is used and manage our measurement tags | _ga, _ga_* |
| Meta Pixel (Facebook and Instagram) | Measures the results of our advertising on Meta platforms and helps us show relevant ads | _fbp, _fbc |
| ClickCease | Detects invalid or fraudulent clicks on our online ads | Cookies set by ClickCease |
| Google reviews widget (Elfsight) | Displays our Google reviews on the site | Set by the widget provider |
| Our website | Remembers that you have seen our cookie notice | cocobisla_cookie_consent (local storage) |
How to limit them. You can block or delete cookies in your browser settings, use your browser’s privacy features or extensions, or opt out of Google Analytics with Google’s browser add-on (tools.google.com/dlpage/gaoptout). You can manage how Meta shows you ads in your Facebook and Instagram ad settings. You can also write to us (section 1) and we will help you exercise your choices. Please note that blocking these tools may affect the chat and forms. More about how HubSpot handles data: legal.hubspot.com/privacy-policy.
5. Who we share information with
We do not sell your personal information. We share it only with service providers that help us run our business and website, under their own privacy commitments: HubSpot (customer relationship management, chat, forms, newsletter and analytics), Google (analytics and tag management), Meta (advertising measurement), ClickCease (ad fraud prevention), Elfsight (reviews widget), our website hosting provider (Hostinger), our email and messaging providers, and, where required, authorities under applicable law.
6. International transfers
Some of these providers store or process data outside Mexico, including in the United States. By using the site and sending us your information you understand that your data may be transferred and processed there.
7. How long we keep it
We keep your information for as long as needed for the purposes above and to meet legal obligations, generally up to five (5) years from our last interaction with you.
8. Security
We apply reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. Our forms use automatic spam protection that may temporarily record the IP address and email of blocked attempts.
9. Your rights
You can request access to your personal data, ask us to correct it, delete it, or object to its use or limit how we use it (known in Mexico as ARCO rights), and withdraw consents you have given. To exercise them, write to info@cocobisla.com indicating your name, contact details and your request; we will answer within the legal time frame. If you are in the European Economic Area, the United Kingdom or California, you may have additional rights under local law; contact us and we will address your request.
10. Children
Our website and services are not directed to children under 18 and we do not knowingly collect their personal information.
SMS & WhatsApp Communications
By providing your mobile phone number through our website, contact forms, booking inquiries, or other communication channels, you expressly consent to receive SMS and WhatsApp messages from Coco B Isla and Coco B Wellness regarding your inquiries, reservations, guest services, retreat information, promotions, special offers, event updates, and other communications related to our services.
Message Frequency
Message frequency may vary based on your interactions with us, booking status, and service requests.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message. To stop receiving WhatsApp messages, reply STOP or contact us directly.
Help
For assistance, reply HELP to any SMS message or contact us at info@cocobisla.com.
Consent Not Required
Your consent to receive SMS or WhatsApp messages is not a condition of purchasing any product, accommodation, retreat, or service.
Information Sharing
Coco B Isla and Coco B Wellness do not sell, rent, or share your mobile phone number or messaging consent with third parties for their marketing purposes. We may share information with trusted service providers solely for the purpose of operating our business, managing reservations, customer service, and delivering communications on our behalf.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Record of Consent
We maintain records of consent and communication preferences as required by applicable laws and regulations.
Changes to This Policy
We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.